This website uses cookies

We use cookies to analyse traffic on our site and monitor advertising performance. To find out more read our terms and conditions.

Our Recruitment Process

Our recruitment process is designed for both you and us to make sure we are a great fit.

Our two-way process enables you to showcase your skills and experience and for us to assess your suitability for our role. We also want you to have the opportunity to find out about our company and culture and make sure we are the right organisation to start or continue your career with.

Our step-by-step process

For the majority of our roles we follow a simple three or four stage process. We aim to complete this as quickly as possibly – usually within two weeks of your application.

1. Role brief

A chat with one of our recruiters enables you to find out more about the specifics of the jobs, ask any essential questions and discuss salary expectations.

2. Telephone interview

This short conversation covers a few key competency-based questions for us to start assessing your suitability.

3. Role play interview

For our operations roles only, successful candidates then move into a role play-based assessment where you will be tested in job-specific situations. This gives most candidates a great opportunity to showcase their skills.

4. Competency interview

Finally you will be invited to a final stage interview with the hiring manager to discuss your experience, skills and achievements to date. For some roles this may include a presentation, written task or test.

Getting Started

1. Onboarding

Our dedicated Onboarding Team will issue you with a written offer letter, initiate your screening checks and references and provide your contract for signing. You will also get access you our onboarding app which provides easy access to all the information you will need in the build up to your start date.

The Onboarding Team will be available to answer your questions and discuss any issues you have.

All of our roles require a certain level of screening, due to the nature of our work. These will include a criminal records check, a three year activity referencing check and reviewing proof of your ID and right to work in the UK.

2. Induction

Our Learning & Development Team have created a range of detailed and specific induction courses for our range of roles.

These will enable you to access all of the information you need as your job gets started. It’ll also be a further chance to find out more about our company values and culture – plus more about the work our company does.

Supporting accessibility

We are a Proud Disability Confident Leader and have many initiatives across our company to ensure a diverse workforce. Should you have a disability and wish to apply under our Offer of an Interview Scheme, we will guarantee you an interview should you meet the minimum criteria for the role.

We are committed to ensuring we have a diverse workforce that accurately represents society. We also run an Ethnic Minority Application Scheme that guarantees interviews for management positions, should you meet the minimum criteria for the role.

These are just two of the ways we ensure that we are giving everyone a fair chance and creating a level playing field for our roles. You can find out more about our approach to inclusion and belonging here.