Senior Test Centre Associate - Carlisle

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Do you possess great leadership skills and a passion for providing excellent customer service?

Would you like a role where you can meet and help new people everyday?

Then consider the position of Senior Test Centre Associate at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

The purpose of our Senior Test Centre Associate role is to create a positive experience for our candidates attending the test centre. Our Senior Test Centre Associates are responsible for the smooth running on the test centre by ensuring the site is operationally ready and that our test centre associates deliver a high-quality compliant service.

Your day-to-day responsibilities will include:

  • Checking candidates ID documents and booking them in on the system
  • Supervision and invigilation of tests
  • Delivery of site opening and/or closing procedures
  • Coaching and supporting Test Centre Associates
  • Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
  • Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
  • Providing management support to the Test Centre Manager as required
  • Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.

 Your Work Schedule

Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. 

Shifts could range from:

  • Mornings - 8.00am to 1pm/2pm
  • Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
  • Full day - 8.00am to 5.30pm/6.30pm
  • Evenings - 4.30pm/5pm to 8.30pm/9.30pm
  • Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

This site operates on 2 or 3 days per week.  Operating days are usually Mondays, Tuesdays and Saturdays but this is subject to change and can vary.   The ideal candidate must be available on Mondays, Tuesdays and happy to also work occasional evenings and Saturdays. 

What’s in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

  • Experience of leading or supervising a team
  • Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
  • Significant demonstrable experience in providing high-quality customer service.
  • Excellent attention to detail and accuracy.
  • Flexible in working hours and days, including evenings and Saturday. 

Desirable Skills:

  • Able to remain calm and deal with confrontational candidates in a professional manner.  
  • Excellent judgment and decision-making skills.
  • Experience in working with diverse customer groups.
  • Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.

Please note the closing date for internal applications is 17th June.

Job reference: RinP08313